Terms and Conditions

By browsing and using this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Hey2k’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website or any services offered by Hey2k.com.

Hey2k.com, Hey2k Logo and the Hey2k Brand are copyrights of iSplash Creative Consulting Pvt. Ltd.

General Conditions

  1. The content of the pages of this website is for your general information and use only. Information in the Site, including these Terms, is subject to change without notice. Please review these terms regularly to ensure you are aware of any changes made by Hey2k. Your continued use of the site after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
  2. Neither Hey2k nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and Hey2k expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.
  3. This website contains material which is owned by or licensed to us unless otherwise credited. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  4. Every effort is made to keep the website up and running smoothly. However, Hey2k takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
  5. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  6. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence and shall be punishable by law.
  7. This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that Hey2k endorses the website(s). Hey2k holds no responsibility for the content of the linked website(s).
  8. Hey2k makes no representations that the Content in this Site is appropriate or available for use in all countries. Those who do access this Site are solely responsible for compliance with local laws of the country in which the content is accessed.
  9. You may not assign, sub-license or otherwise transfer any of your rights under these terms.
  10. If any portion of these Terms is deemed unlawful, void or unenforceable, then that part shall be deemed severable and will not affect the validity and enforceability of any remaining provisions
  11. Your use of this website and any dispute arising out of such use of the website is subject to the laws of India
  12. Unless otherwise specifically provided elsewhere in this document, Hey2k has no obligation to retain or archive any of the images after they have been delivered to you.
  13. You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with any services provided by Hey2k.

Content Ownership And Indemnification

Hey2k claims no intellectual property rights over the material you provide to the service. Your profile and materials uploaded remain yours. Hey2k does not pre-¬screen content, but Hey2k and its designee have the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the service.

You shall defend Hey2k against any claim, demand, suit or proceeding made or brought against Hey2k by a third party alleging that Your Content, or Your use of the Service in violation of this Agreement, infringes or misappropriates the intellectual property rights of a third party or violates applicable law, and shall indemnify Hey2k for any damages finally awarded against, and for reasonable attorney’s fees incurred by, Hey2k in connection with any such claim, demand, suit or proceeding.

Under any circumstances, Hey2k’s liability for all claims shall not exceed in any event the total amount paid under the invoice.

  1. Your use of the Service is at your sole risk. The service is provided on an “as is” and “as available” basis.
  2. Technical support is only provided to account holders and is only available via email. Support is only available in English.
  3. You understand that Hey2k uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, printing and related technology required to run the Service.
  4. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by Hey2k.
  5. Hey2k may, but have no obligation to, remove Content and Accounts containing Content that Hey2k determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
  6. Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Hey2k customer, employee, member, or officer will result in immediate account termination.
  7. You understand that the technical processing and transmission of the Service, including your Content, may be transferred unencrypted and involve
  8. transmissions over various networks; and
  9. changes to conform and adapt to technical requirements of connecting networks or devices.

Business Privacy Policy

Hey2k is committed to protecting your privacy. Authorized employees within the company, on a need to know basis only, use any information collected from individual customers. Hey2k constantly reviews the systems and data to ensure the best possible service to our customers. Hey2k also declares that Hey2k tries to ensure full safety of your images through editing them in a closed network of trained editors.

What Hey2k Collects

Hey2k may collect the following information:

  1. Name and job title
  2. Contact information including email address
  3. Demographic information such as postcode, preferences and interests
  4. Other information relevant to customer surveys and/or offers or a particular job order

What We Do With This Information

Hey2k requires this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  1. Internal record keeping.
  2. Understand your needs for a job order
  3. To improve our products and services.
  4. Other information relevant to customer surveys and/or offers or a particular job order

Hey2k may periodically send promotional emails about new products, special offers or other information, which Hey2k think you may find interesting using the email address, which you have provided.

Security And Assumption Of Risk

Hey2k have implemented commercially reasonable technical and organizational measures designed to secure your personal information and User Content from accidental loss and from unauthorized access, use, alteration or disclosure. However, Hey2k cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information and User Content for improper purposes. You acknowledge that you provide your personal information at your own risk.

You also assume full risk of loss or damage to or arising from materials furnished by you and warrant that said materials are adequately insured against such loss, damage, or liability. This is applicable when sending your photos through Hard Disks, USB, Physical delivery, Couriers or any other digital/physical means whatsoever.

Revision/Rework Policy

Creative/Advanced Edits: In case you’re looking at a particular style in a job, Hey2k encourages you to speak to its editors and explain your job requirements and then follow it up with a written email of your specific request. If you have a large job, and you are our new member, you can even ask for a few FREE sample before-afters to help you decide. Its worth noting that our artists have extensive experience having worked on hundreds of thousands of images. Moreover, we have internal quality checks to ensure top notch quality across jobs. And while post production, just like photography, is quite subjective, we will ensure you are satisfied with the job submitted to you and for this, we extend upto 2 reworks on upto 10% of images submitted to correct them even further. Usually rework becomes unnecessary beyond 2-3 jobs once our editors understand your taste and style.

Basic Colour Correction and Premium Edits: Hey2k editors that work on these jobs are trained to make edits which are standard rather than subjective. This is to ensure that all jobs get delivered with perpetually dependable quality which is liked by all. Hence its not possible to process images with a unique style under this post production category and we are not bound to honor any rework request under this job edit category.

Please note, all revision requests are time-bound. Hey2k accepts revision requests within 72 hours following the completion of the order through the delivery email. If you do not take any actions within 72 hours, your order will be automatically closed and can NOT be re-opened. You will need to place a new order for editing or revising the same photos.

  1. Revision instructions should NOT conflict with or deviate from the original instructions filled out when the order was placed.
  2. You accept that all requests with respect to adherence of style would be submitted through an email clearly mentioning contrast/exposure/colour and other unique particulars of the style to be followed for the particular job. Requests placed on phone will be honoured but any communication gap in explaining the requirement would be your responsibility alone.
  3. Revision requests are only applicable on Creative/Advanced Edits

Order Quality

It is Client’s responsibility to verify that the digital data/pictures/photographs are suitable for reproduction of the expected quality and color accuracy, and that all necessary steps are taken to ensure correct reproduction.

If no samples are reviewed before giving the first order or if the edit style is left on to Hey2k’s discretion rather than being stated explicitly, client is obligated to accept Hey2k’s judgement as to the acceptability of the images.

It is also understood that the CLIENT is hiring Hey2k for their technical and artistic expertise and, therefore, Hey2k does not warrant that

  1. the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations
  2. the service will be uninterrupted, timely, secure, or error ¬free

The final post production and editing styles, effects, and overall look of the images are left to the discretion of Hey2k.

You also understand that perceived errors from electronic issues like Screen calibration or reproduction of edited images in print may require adjustments at your end and are not Hey2k’s responsibility.

Photo Credit

Published usages of edited images for paid jobs do not require written credits of any kind. However, complimentary samples provided to you, require you to publish a written credit along with the photograph at all places of use.

Termination Of Business

You may end your business with Hey2k at any time and without recourse to the courts by requesting closure of your user account and ceasing to use the website. Hey2k may terminate business with you, or may terminate or suspend your use of the user account or website at any time and without recourse to the courts. Hey2k will suspend an account if it has been used in a way that suggests abuse of our services or if you are found in violation with any of our terms and conditions.

Payments Policy

Hey2k requires all individual clients to pay for work upfront before work begins. Full payment for the work will be required before delivery once the job order is ready.

Refund/Cancellation Policy

Hey2k would be happy to issue a refund to you in full if, within 2 hours of placing a job order, you send us a written request for termination of order due to a justifiable reason. Under no circumstances shall this refund exceed the total amount paid by you to Hey2k for a job order.

If work on a job order has started or if the job order has been delivered, Hey2k is not liable for any refunds, under any circumstances whatsoever and in such cases, the decision of the management shall be final and binding.

Transfer And Assignment

Client may not assign or transfer this agreement or any rights granted under it. This agreement binds Client and inures to the benefit of Hey2k, as well as their respective principals, employees, agents, and affiliates, heirs, legal representatives, successors, and assigns. Client and its principals, employees, agents, and affiliates are jointly and severally liable for the performance of all payments and other obligations hereunder. No amendment or waiver of any terms is binding unless set forth in writing and signed by the client and Hey2k management, together. However, the invoice may reflect, and Client is bound by, Client’s oral authorizations for additional images, fees and expenses that could not be confirmed in writing because of insufficient time or other practical considerations.

Dispute Resolution

Any dispute, difference, controversy or claim (“Dispute”) arising between Hey2k and you, the client, out of or in relation to or in connection with these terms and conditions, of the breach, termination, effect, validity, interpretation or application of these terms and conditions or as to their rights, duties or liabilities thereunder, shall be settled between Hey2k and you by mutual negotiations and agreement. If, for any reason, such dispute cannot be resolved amicably by Hey2k and the client, the same shall then be referred to and settled by way of arbitration proceedings in accordance with the Arbitration and Conciliation Act, 1996 or any subsequent enactment or amendment thereto (“Arbitration Act”). A sole arbitrator shall be appointed by Hey2k. The decision of the arbitrator shall be final and binding upon the client and Hey2k. The venue of arbitration proceedings shall be at Ghaziabad. The language of the arbitration and the award shall be English. The terms and conditions shall be subject to jurisdiction of the courts at Ghaziabad. The cost of arbitration shall be equally borne by the client and Hey2k.

In the event of a dispute, Client shall pay all court costs, Hey2k’s reasonable legal fees, and expenses, and legal interest on any award or judgment in favour of Hey2k.